_frequently asked questions

Here are some questions that we've been asked. If these do not answer your question, see the "Ask an Expert" section at the bottom. We'll get back to you within 24 hours!

Is it possible to have a counter on the page that we can see but the customer does not?
Absolutely. These are called Site Statistics, and they are available within your website control panel. Navigating through the control panel is very easy, and the statistics show information about the people that come to your website, such as: whose website they clicked on to get to yours, or if they found your website through a search engine, and which search engine, et cetera...

Beyond the quoted price, what other fees are involved with having a website?
That's a good question. Beyond your quoted price, nothing is due to Selah Studio. However, there is a fee for registering a website (a domain), and then another fee for hosting the website. Usually these fees are boxed together or the annual registration fee is waived entirely. The fee for hosting can be paid annually or monthly however you opt. (Hint: You can likely save a bunch of money if you pay lump payments annually.) The fee is between $8.95-$12.95/month depending on what hosting company is chosen.

Do links on the website cost extra?
No. That's part of the quoted design fee.

How well do search engines see the websites that Selah Studio produces?
Being seen by a search engine is valuable but unfortunately very difficult to achieve sometimes. Selah Studio makes two special efforts to get your website listed in the search engines. One of these methods is through placing MetaTags in your website. The other is to submit your website directly to the search engine. Placement in a search engine is by no means guaranteed. Actually, guaranteeing that would be impossible. However, you can pay for search engine optimization and there are many options within that realm.

_troubleshooting

Pop-up pictures not loading off your website?
Many times, it is not that it's not loading, but that it takes a little extra time to load a larger image. The way the coding works for the pop-up pictures in some websites is that the window opening up is small until the whole image has loaded off the Internet, and then the window automatically resizes to fit the full picture in your screen. Not to worry, just give it another try, but wait a little bit this time before closing the pop-up window.

That didn't work? Check in your browser properties and see if you have disabled pop-ups. If they are disabled, there's a possibility that this is disabling your pop-up image.

_ask an expert

Did the above questions and troubleshooting advise not help? Send us your question here, and we'll not only get back to you, but we may post the answer on our website so that other people can benefit from it, too! We'll reply by email and/or phone, so it's not a bad idea to leave both.